frequently asked questions
General
How do I place an order online?
You can browse our website, add items to your cart, and proceed to checkout to place your order securely.
What payment methods do we accept?
We accept major credit/debit cards, PayPal, and e-vouchers for online purchases. Payment is processed securely using DigiCert® SSL encryption.
Returns & Refunds
What is our return policy?
You may return unused/unworn products within 14 days of receipt for a refund or exchange. Monogrammed and face-covering products cannot be returned due to their nature.
How do I return an item?
Use the “Returns Form” included in your original order. Package the item securely and send it back to the returns address:
Vim Drugs Pharmacy
3835 Broadway, New York, NY 10032-1510
When will I receive my refund?
Refunds are processed within 14 days of receiving the returned product or evidence that the product has been shipped back to us.
Shipping
What are our shipping rates and delivery times?
Shipping rates vary based on the destination and product type. We aim to deliver orders within the estimated timeframes outlined in our shipping policy, unless affected by external factors such as weather or carrier delays.
Do we ship internationally?
No, we do not ship internationally at this time.
We currently offer free shipping within a 50-mile radius, subject to certain conditions. Please contact us to confirm eligibility for free local delivery.
Exchanges
Can I exchange an item?
Refunds are processed within 14 days of receiving the returned product or evidence that the product has been shipped back to us. Like-for-like exchanges or those of higher monetary value are allowed at our store located at 3835 Broadway, New York, NY 10032-1510, with proof of purchase. Exchanges for online orders depend on stock availability.
Interiors Items
What is our policy for returning Interiors items?
Interiors items must be returned in the same condition as purchased within 14 days of collection. Returns must be coordinated through our Interiors team at info@vimdrugs.com.
Order Issues
What should I do if I receive a faulty or incorrect item?
If your product is faulty or not as described, please contact our customer service team immediately. We will arrange for a return, and you’ll receive a full refund or replacement, including applicable shipping costs.